Cancellation Policy

We understand that things can change, and we're happy to accommodate reschedules and cancellations with enough notice. To ensure fairness for all our clients and to help our small business run smoothly, we have the following policies in place.

Deposits

A deposit is required to secure your appointment, which is then applied to your total treatment cost.

A $50 deposit is required for standard appointments lasting less than an hour.
A $100 deposit is required for appointments lasting one (1) hour or more.

Cancellations & Rescheduling

We kindly ask that you provide at least 48 hours’ notice if you need to cancel or reschedule.

Changes made with more than 48 hours’ notice: Your deposit can be transferred to a new appointment.
Changes made with less than 48 hours’ notice: The deposit is non-refundable. A new deposit will be required to rebook your appointment.
Late Arrivals: If you are more than 15 minutes late for your appointment, you will forfeit your deposit and need to rebook with a new deposit.
No-Shows: If you do not show up for your appointment, you will forfeit your deposit.

Prepaid Packages

Prepaid appointments and packages are subject to a $100 rescheduling fee if changed or cancelled with less than 48 hours’ notice.

Important Information

Sickness: Please be aware that our standard policy applies regardless of the reason for cancellation, including illness.
Prices: All prices are subject to change without notice.

Note on Therapeutic Goods: Prepaid packages for therapeutic goods, including medicines and IV vitamins, are strictly non-refundable once purchased.